I made a really good purchase recently. REALLY GOOD. This purchase was kind of a hassle though…like, adopting a kid is probably easier than buying this jacket was. Have you guys ever heard of OTTE? It is (apparently) a small boutique, with three locations in NYC and an online e-commerce site. I have appreciated it’s unique and well-edited merchandise since I discovered the website – so much so, that I added it to my “Shoplog” on Gold Bars (WoooOOOOoooo BFD, Hillary). Anyways, on to the story… A few weeks ago, OTTE was offering an additional 20% off of all sale items and I fell in love with an amazing Alexander Wang jacket. It was 75% off, then the additional 20%, and there was only one left…IN MY SIZE. I put that size 2 in my cart right quick and proceeded to checkout. Here’s what happened next…
Email from OTTE: I am so sorry but we only have a size 4 of this jacket. Would you like that size instead? Thanks
Email reply from Me: Yes, I would be interested in trying it, but would I be able to return it if it is too big?
OTTE: I’m sorry but since this item is over 70% off we will not be able to accept a return. We can either cancel your order or ship you the size 4. Sorry for any inconvenience.
Me: I understand that that is your policy, but from a customer service standpoint, I would implore you to do something to make amends for this inconvenience. Whether it be free shipping, an additional discount, or an exception to your return policy does not matter, but it would be appreciated.
OTTE: I’m sorry we cannot offer a deeper discount since the item was 70% off and you received an additional 20% discount. We are sorry that our inventory was incorrect, it is frustrating to us as it is to our customers. Thank you.
Me: Free shipping?
OTTE: We will not be able to accommodate your request. Please let us know if you would like the 4. Thanks
Me: Well, Nordstroms you are not… but I do love this jacket. Can you at least tell me if it is running true to size, or smaller or larger?
OTTE: Yes the jacket does run true to size. We appreciate your business, and yes we are a small one woman owned boutique and by nature we operate on a different scale than a nationwide chain. Thank you for understanding.
Me: Oh shit, I thought I was ordering from Macy’s. Just kidding. I will take the 4, please.
Well, I haven’t received a reply from OTTE, but the jacket did arrive and it fits like a dream! I love it and have worn it nearly every day.
The sheer fabric and the top part are attached together…insta-layers! Love it. The top part is a coated linen but looks like leather, huh? Love it, too. The dress I’m wearing is Rodarte for Target and the shoes are Sam Edelman.
*Editor’s Note: These photos were shot with an iPhone 4, by a boyfriend, and were not altered or edited in any way. :)